No-food weekend for several Swiggy customers in city

For several Swiggy customers in the city, food ordered on fingertips failed to turn up at their doorsteps.

Customers of the app based food delivery service 'Swiggy' were left waiting for their food for an uncertain time period. Their attempts to order for a meal was either met with long periods of delay or no-show at all.

The service was disrupted in the Marathahalli area from Sunday night untill Monday, due to a strike by its delivery executives.

An official statement by Swiggy said that the strike was against a revised incentive scheme. It read "The revised incentive scheme will reward top-performing delivery partners, whilst enabling everybody with more opportunities to increase their earnings."

The statement added, "We continue to be committed to serving the city with the best food experience and providing a steady income to our delivery partners. We are working with the delivery partners who have raised concerns and will resume service shortly,"

Several customers took to the social media platform, Twitter to voice their outrage.   Manik Jindal, tweeted, "Food not delivered even after 2 hours - 2 days in a row. @swiggy_in unable to deal with delivery execs #swiggyStrike happening here in Marathahalli."(sic)

Aditya Sharat, another Twitter user posted "@swiggy_in please stop taking orders for restaurants near Whitefield, Bengaluru. There is some on-going strike because of which I waited for over 3hrs and cancelled 2 orders. Please educate your riders to inform this to the customer care so that they can inform us. I had to call twice." (sic)

A similiar strike had taken place in Pune, last year. Over 500 delivery executives had gone on a strike to protest the changes in a policy which altered their fares, bonuses, and routes.