Consumer court slams NIIT for deficiency in service

"The deficiency in service and unfair trade practice is writ large on the face of the record," the Commission bench comprising Justice B A Zaidi and Member M L Sahni said.
"NIIT could not fulfil their promise by providing satisfactory and adequate training to the student within the stipulated period of two years (plus one year for practical) despite his having fulfilled the eligibility criteria for the professional practice," the Delhi State Consumer Commission said while dismissing an appeal filed by the institute.

The NIIT had challenged the Delhi District Consumer Forum's order directing the computer institute to pay Rs 75,000 as compensation and Rs 10,000 as costs for deficiency in service.
The institute had contended that the student, Lokesh Sharma, had been sent to various companies for professional practice but he refused to join for unknown reasons.
The Commission noted that Sharma was sent to various companies but he did not attend it as the nature of job was that of a courier boy or salesman.
It agreed with the Forum, saying "Sharma was wrongly deprived of the opportunities as promised in the student's handbook issued by the NIIT."

The Commission upheld the Forum's order directing the NIIT to refund course fees and pay Rs 75,000 as compensation to the student for wasted efforts and mental agony.
Sharma had moved the Forum when his course got delayed by over two years and no certificate was given at the end of the course.
The Forum said the delay in completion of the course GNIIT has "resulted in financial loss and deprivation to the complainant, his undergoing mental harassment and agony for long period and spoiling of his career."

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