Maruti Suzuki tops customer satisfaction

  It performs well in five of seven factors: delivery process, salesperson, sales initiation, dealer facility and paperwork. Honda (816) and Skoda (812) follow behind Maruti.

Overall sales satisfaction has increased by 10 points from 2009 to an average of 803 in 2010, with eight of 11 ranked brands demonstrating year-over-year improvements. The industry improves from 2009 in all seven factors, with largest gains occurring in areas of dealer facility and deal perceptions, according to the study, now in its 11th year,  released in Singapore on Tuesday.

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