<p>Soon, citizens can get in touch with the BBMP through Twitter, Facebook, e-mails and SMS to resolve civic grievances. </p>.<p>To address people’s problems posted on social media, the Bruhat Bengaluru Mahanagara Palike (BBMP) has floated a tender to set up a Unified Grievance Management System (UGMS). </p>.<p>The UGMS will be housed at the BBMP’s head office, in annexure building 2.</p>.<p>“We have called a tender to set up a call centre too along with the UGMS. The grievances posted on social media will be directed to the concerned departments for resolution,” BBMP special commissioner Randeep told <span class="italic">DH</span>.</p>.<p>In December 2018, the BBMP had called a tender to set up a 24/7 centralised command and control centre to monitor Solid Waste Management (SWM). “UGMS will be set up along with the proposed 24/7 centralised command and control centre to monitor SWM,” said Randeep.</p>.<p>In 2017, the BMRDA (Bangalore Metropolitan Region Development Authority) had set up a social media centre. Now though, it is being used by the city development minister, the BDA and also the BBMP.</p>.<p>The BMRDA centre was inaugurated by former Bengaluru Development and Town Planning minister K J George. Once the BBMP’s new social media centre is completed, all the BBMP related social media complaints will be routed there.</p>.<p>The BBMP will be spending around Rs 5.9 crore to set up the state-of-the-art SWM command centre and the social media centre. The proposal for the social media facility was put forward in 2015.</p>.<p>Currently, the BBMP is running a telephonic control room to address grievances from the head office. The facility has eight control rooms in all the zones with a separate centralised system at its training centre (IPP centre) in Malleswaram.</p>.<p>As of now, the Bengaluru Traffic Police is responding to complaints received through social media.</p>
<p>Soon, citizens can get in touch with the BBMP through Twitter, Facebook, e-mails and SMS to resolve civic grievances. </p>.<p>To address people’s problems posted on social media, the Bruhat Bengaluru Mahanagara Palike (BBMP) has floated a tender to set up a Unified Grievance Management System (UGMS). </p>.<p>The UGMS will be housed at the BBMP’s head office, in annexure building 2.</p>.<p>“We have called a tender to set up a call centre too along with the UGMS. The grievances posted on social media will be directed to the concerned departments for resolution,” BBMP special commissioner Randeep told <span class="italic">DH</span>.</p>.<p>In December 2018, the BBMP had called a tender to set up a 24/7 centralised command and control centre to monitor Solid Waste Management (SWM). “UGMS will be set up along with the proposed 24/7 centralised command and control centre to monitor SWM,” said Randeep.</p>.<p>In 2017, the BMRDA (Bangalore Metropolitan Region Development Authority) had set up a social media centre. Now though, it is being used by the city development minister, the BDA and also the BBMP.</p>.<p>The BMRDA centre was inaugurated by former Bengaluru Development and Town Planning minister K J George. Once the BBMP’s new social media centre is completed, all the BBMP related social media complaints will be routed there.</p>.<p>The BBMP will be spending around Rs 5.9 crore to set up the state-of-the-art SWM command centre and the social media centre. The proposal for the social media facility was put forward in 2015.</p>.<p>Currently, the BBMP is running a telephonic control room to address grievances from the head office. The facility has eight control rooms in all the zones with a separate centralised system at its training centre (IPP centre) in Malleswaram.</p>.<p>As of now, the Bengaluru Traffic Police is responding to complaints received through social media.</p>
