West Asia Conflict: How to get your cancelled flight refund from Air India, Etihad, IndiGo and others

Aviation firms released statements on details to opt for refunds, or reschedule flights, for travellers impacted by the ongoing crisis in West Asia.

As the West Asia conflict sees escalation in exchange of air strikes, Indian and global aviation firms announced refund assistance and details for passengers who are travelling to, or from, the affected regions.

As a travel advisory, Air India extended full flexibility to customers impacted by the flight disruptions.

"As part of our commitment to your safety and convenience, Air India is extending full flexibility if your travel to/from the Middle East is impacted due to the ongoing situation," the post read.

For bookings made on or before 28 February 2026, with travel originally planned up to 5 March 2026, passengers can reschedule their flight at no additional charge, or request a full refund to their original form of payment.

"We continue to monitor the situation closely and prioritise the safety of our guests and crew. We encourage you to review your travel plans and check your flight status on http://airindia.com or contact our 24/7 support team," they added.

Etihad Airways, on Wednesday, issued a statement on rebooking flights

"You may rebook free of charge onto Etihad-operated flights up to 31 March 2026 through our ticketing agents when booked with us, or travel agency when booked through them," the statement read.

Following mass disruption in flights, Qatar Airways announced if passengers have a confirmed booking with a travel date between 28 February and 10 March 2026, they are eligible for complimentary date changes of up to 14 days from the original travel date, or a refund of the unused value of your ticket.

IndiGo temporarily suspended flights as the West Asia conflict poured into its fifth day. On Tuesday, they informed that passengers may opt for a full refund, or reschedule flights at no additional costs, on bookings made on or before 28th February 2026 until 7th March 2026.

The Ministry of Civil Aviation took cognisance of the conflict, and in a recent update urged customers to rely only on official sources for information.

"Indian carriers are planning 58 flights on 4th March, including 30 by IndiGo and 23 by Air India and Air India Express," they informed.

Passengers are advised to check the latest flight status directly with their respective airlines before proceeding to the airport and to rely only on official sources for updates.