'Zomato isn’t for everyone': Former employee talks about intense work culture

'It is not 'just a job'. It never will be. If you want to clock in and clock out, you won't survive Zomato. It is intense. It’s fast. It’s demanding. But if you survive it, it changes you,' Ragini Das wrote.

Zomato Founder Deepinder Goyal, who stepped down as its parent entity Eternal's Group CEO and MD, recently made a fervent appeal to its former employees to join Eternal, promising a "more organised" and "less chaotic" workplace environment.

"If you used to work at Zomato, whether you chose to move on, or I was the one who asked you to leave, this is for you," he wrote in a post on X.

Urging former Zomato employees looking to return to Eternal to email him, Goyal said while "the Gurgaon pollution is still a bug", being at Eternal is the feature. He urged them to reach out to him to discuss finding suitable roles.

"I know that for many of you, Zomato didn't have the environment, or the leadership you needed at the time. But I know for sure, that you loved being at Zomato, and it is quite possible that you never felt like home anywhere else since you left," Goyal said in the post.

Following Goyal's post, Ragini Das, a former employee has shared her experience and their intense work culture. "Zomato isn’t for everyone. And that is the point," Das wrote.

"It is not 'just a job'. It never will be. If you want to clock in and clock out, you won't survive Zomato. It is intense. It’s fast. It’s demanding. But if you survive it, it changes you. The people who grew there gave it their all. In return? The company gave it right back - in trust, responsibility, and irrational belief in your potential," she wrote.

Further she mentioned that while working at Zomato, she did not have Monday blues, as she was surrounded by passionate people, and the energy was infectious.

"It taught me overcommunication, it taught me resilience, showed me the real meaning of the word 'dream team', and I lucked out with bosses who became life-long mentors (and one who became my co-founder)," she wrote.

Das then goes on to mention about friendships at workplace, and how 70 per cent of her closest circle are ex-Zomato.

"We grew up together," she wrote.

"Everything has changed, and yet, nothing has changed. And that’s Zomato!" the post read.

Eternal owns Zomato and Blinkit brands. The parent entity was re-named from Zomato to Eternal last year but the brand name Zomato was retained for the food delivery platform.

Blinkit CEO Albinder Dhindsa has succeeded Goyal as Eternal Group CEO.