Facebook fights global outage and whistleblower revelations

Facebook battled dueling crises on Monday as it tried to fix a large-scale outage of its dominant social network and fought against a whistleblower's damning revelations.

Many long-held fears and criticisms about the platform seem to have been backed up by Facebook's own research, which ex-worker Frances Haugen has turned over to authorities and the Wall Street Journal.

But as US senators prepared for her highly-anticipated Tuesday testimony on the documents, Facebook was struggling to end an hours' long outage that potentially hit tens of millions of users across its platforms, including Instagram and WhatsApp.

"Sincere apologies to everyone impacted by outages of Facebook powered services right now," Mike Schroepfer, the company's chief technology officer tweeted.

Also Read | Facebook, WhatsApp, Instagram face global outage

"We are experiencing networking issues and teams are working as fast as possible to debug and restore as fast as possible," he said, echoing similar statements by Instagram and WhatsApp.

Tracker Downdetector said it had received 10.6 million reports of problems ranging from the United States and Europe to Colombia and Singapore, with trouble first popping up around 2115 IST.

Users trying to access Facebook in affected areas were greeted with the message: "Something went wrong. We're working on it and we'll get it fixed as soon as we can."

Facebook has not communicated on the possible cause of the outage, but cyber security experts noted they had found signs that online routes that lead people to the social giant were disrupted.

"Facebook and related properties disappeared from the Internet in a flurry of BGP updates," tweeted John Graham-Cumming, the chief technology officer at web company Cloudflare.

Also Read | Whistleblower says Facebook put profit before reining in hate speech

Facebook has pushed back hard against the outrage regarding its practices and impact, but this is just the latest crisis to hit the business.

US lawmakers for years have threatened to regulate Facebook and other social media giants to address criticisms that the platforms trample on privacy, provide a megaphone for dangerous misinformation and damage young people's well-being.

After years of crises directed at social media, without major legislative overhauls, some experts were skeptical that change was coming.

"This is a situation where there's going to be a lot of smoke, and a lot of fury, but not a lot of action," said Mark Hass, an Arizona State University professor

"It's going to have to come down to the platforms, feeling pressure from their users feeling pressure from their employees," he added, noting authorities won't effectively be able to regulate content.

Also Read | Facebook again asks judge to dismiss US lawsuit to force sale of Instagram, WhatsApp

Haugen, a 37-year-old data scientist from Iowa, has worked for companies including Google and Pinterest -- but said in an interview with CBS news show "60 Minutes" that Facebook was "substantially worse" than anything she had seen before.

Facebook's vice president of policy and global affairs Nick Clegg vehemently pushed back at the assertion its platforms are "toxic" for teens, days after a tense, hours-long congressional hearing in which US lawmakers grilled the company over its impact on the mental health of young users.

Senators put the social media giant's Antigone Davis through the wringer last week over damning reports that Facebook's own research warned of potential harm.

Davis told lawmakers that a survey of teens on 12 serious issues like anxiety, sadness and eating disorders showed that Instagram was generally helpful to them.

Yet, Senator Richard Blumenthal read aloud excerpts from company documents he said were leaked to lawmakers by a Facebook whistleblower that directly contradicted her.

"Substantial evidence suggests that experiences on Instagram and Facebook make body dissatisfaction worse," he said, adding the finding was not a disgruntled worker's complaint but company research.

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