A McDonald's customer took to Twitter on Tuesday to share photos of his fries from the popular fast-food joint, a happy meal that he claims was not-so-happy after all.
Why? The fries came with an unwanted add-on: a dead cockroach.
The customer, Hemant Virmani, in a series of tweets wrote that when he flagged the issue to the food delivery app he ordered from, he met with what seemed like a bot-generated deadpan response and a refund. Swiggy's customer care responded to him saying “Thanks for your valuable feedback” before issuing a refund.
At the receiving end of a serious violation of hygeine and health codes, the flabbergasted customer tagged the Ministry of Health and Family Welfare demanding that the restaurant be shut for 2 days to clean out pests and that checks be carried out to see how often pest control is done.
He also said that his wife had wanted to speak to the restaurant 'multiple times' but her request was denied.
@MoHFW_INDIA - please impose a strong penalty on these two companies for this miss and then missing to respond properly to such a situation. Why is it acceptable to deliver such a bad food?
— Hemant Virmani (@hemantvirmani) July 13, 2021
My wife asked to talk to restaurant multiple times but was denied.
— Hemant Virmani (@hemantvirmani) July 13, 2021
My daughter wanted to have “Happy Meal” but see how happy was that.
@mcdonaldsindia - just a “like”” of the tweet is not enough. How about shutting the specific restaurant for two days to clean it of all cockroaches and have a pest control done? Also, respond with how often your restaurants do pest control, etc so that such things don’t happen.
— Hemant Virmani (@hemantvirmani) July 13, 2021
Here are the cockroach fries !! pic.twitter.com/hG9CtIrQcI
— Hemant Virmani (@hemantvirmani) July 13, 2021
Virmani said that Swiggy refunded the money but that’s not the point. "I can give Rs 91 to Swiggy CEO and he can eat that fries with insect," he told DH.
Stating that he is planning to lodge a complaint against the fast-food joint, he said, "A proof that proper pest control has been done at that restaurant is the compensation I can agree with."
Another Twitter user shared a photo of his order via Swiggy rival Zomato which had a cockroach in it. He even said that he had eaten half of the food before getting a peek of the pest lying at the bottom.
@zomatocare @zomatoin @zomato pfa images. It was full and I ate half and at the bottom there was a surprise for me named Cockroach wow. This is so unhygienic at this pandemic time. If anything happens to me #Zomato and the restaurant is responsible. pic.twitter.com/rfiDiwo0A1
— Rushabh Patwa (@rushabhmpatwa) July 13, 2021
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