<p class="title">WhatsApp is working on setting up a 24-hour customer support for users of its payments services that is slated to be rolled out in India in the coming weeks.</p>.<p class="bodytext">WhatsApp, which has over 200 million users in India, will provide support through e-mails as well as a toll-free number.</p>.<p class="bodytext">"We will provide 24-hour customer support. Payments users can contact the support team via e-mail and a toll-free number (when the service is rolled out in India)," a WhatsApp spokesperson told PTI.</p>.<p class="bodytext">The spokesperson added that the support will be available in English as well as three Indian languages -- Hindi, Marathi and Gujarati.</p>.<p class="bodytext">However, the official declined to comment on the launch dates and other details.</p>.<p class="bodytext">While WhatsApp is yet to announce the official date of launch of its UPI-based payments service, industry watchers expect an announcement to come in the next few weeks.</p>.<p class="bodytext">Almost one million people are "testing" WhatsApp's payments service in India, which is the largest base for the Facebook-owned company that has over 1.5 billion users globally. WhatsApp payment service, which rivals the likes of Paytm, has been in beta testing in India over the last few months.</p>.<p class="bodytext">The Facebook-owned company is also updating its terms of service and privacy policy for users to "reflect the addition of payment interoperability features" ahead of the full-fledged launch of the service.</p>.<p class="bodytext">The spokesperson said WhatsApp has worked closely with National Payments Corporation of India (NPCI), bank partners, and the Indian government on the details of how its service works.</p>.<p class="bodytext">Under the updated terms, WhatsApp states that it will not provide refunds or facilitate chargebacks as once a user submits a payment, it is final.</p>.<p class="bodytext">"WhatsApp is not liable for unauthorised transactions. We assume no responsibility for the underlying transaction of funds, or the actions or identity of any transfer recipient or sender," it adds.</p>.<p class="bodytext">The spokesperson explained that while users can connect with WhatsApp for queries related to the payments offering, they would have to reach out to their banks for any dispute resolution.</p>
<p class="title">WhatsApp is working on setting up a 24-hour customer support for users of its payments services that is slated to be rolled out in India in the coming weeks.</p>.<p class="bodytext">WhatsApp, which has over 200 million users in India, will provide support through e-mails as well as a toll-free number.</p>.<p class="bodytext">"We will provide 24-hour customer support. Payments users can contact the support team via e-mail and a toll-free number (when the service is rolled out in India)," a WhatsApp spokesperson told PTI.</p>.<p class="bodytext">The spokesperson added that the support will be available in English as well as three Indian languages -- Hindi, Marathi and Gujarati.</p>.<p class="bodytext">However, the official declined to comment on the launch dates and other details.</p>.<p class="bodytext">While WhatsApp is yet to announce the official date of launch of its UPI-based payments service, industry watchers expect an announcement to come in the next few weeks.</p>.<p class="bodytext">Almost one million people are "testing" WhatsApp's payments service in India, which is the largest base for the Facebook-owned company that has over 1.5 billion users globally. WhatsApp payment service, which rivals the likes of Paytm, has been in beta testing in India over the last few months.</p>.<p class="bodytext">The Facebook-owned company is also updating its terms of service and privacy policy for users to "reflect the addition of payment interoperability features" ahead of the full-fledged launch of the service.</p>.<p class="bodytext">The spokesperson said WhatsApp has worked closely with National Payments Corporation of India (NPCI), bank partners, and the Indian government on the details of how its service works.</p>.<p class="bodytext">Under the updated terms, WhatsApp states that it will not provide refunds or facilitate chargebacks as once a user submits a payment, it is final.</p>.<p class="bodytext">"WhatsApp is not liable for unauthorised transactions. We assume no responsibility for the underlying transaction of funds, or the actions or identity of any transfer recipient or sender," it adds.</p>.<p class="bodytext">The spokesperson explained that while users can connect with WhatsApp for queries related to the payments offering, they would have to reach out to their banks for any dispute resolution.</p>