Software crash, OTP delays hit property registrations on Kaveri portal

Repeated software crashes, delay in receiving One-Time-Password (OTP) for property registration, slow bandwidth at sub-registrar offices and old IT infrastructure are among the reasons severely hampering property registrations using Kaveri services across the state.

These problems have forced the Department of Stamps and Registrations to roll back the compulsory online registration of properties it had introduced in three sub-registrar offices in 2020.

Due to the shortcomings, there has been a demand to ensure an alternative system for registering properties during emergencies, especially for the benefit of senior citizens.

According to elected representatives, regular problems with the Kaveri software have increased hardships of several people looking to register properties.

Speaking to DH, Basavangudi MLA LA Ravi Subramanya said that the registration problems have become a regular issue. “Recently, the software had completely shut down for two-three days, inconveniencing common people. They are made to return to sub-registrar offices three or four times, for a process that could be completed in a day,” he said.

Subramanya said that he was informed by officials of the department of a recurring software problem, that has compromised process of property registration. “Nobody is demanding them to shut down online registration, which saves a lot of time when the system works well. But, in case of emergencies, when the software does not respond for days on a go, the government should introduce some alternatives,” he said, adding that the problem should not become permanent.

A senior sub-registrar of the department said that officials are forced to face the wrath of common man, as software crashes were being witnessed every month. “The department introduced an OTP system for registration of measure as a security measure to prevent duplication in the registration of properties. The feature has now become a bug, as OTPs are not generated on time forcing people to wait long hours for registration,” the sub-registrar said, blaming slow bandwidth offered at sub-registrar offices as one of the causes of the
problem.

K P Mohan Raj, Inspector General of Registration and Commissioner of Stamps, said that any issues, related to the software, were being addressed at the earliest. “Kaveri software is old. Whenever a problem arises, it is resolved quickly,” he added.