The interaction astonished the people there, as firstly it was quite unusual for the Chinese premier to visit the place, and secondly that he paid the visit despite it being bone-chilling cold that day.
Wen visited the State Bureau for Letters and Calls, the central-level department dealing with petitions, in south Beijing Monday afternoon, China Daily reported Wednesday.
He directed officials of the department to address people's complaints and create conditions for the public to criticize, and supervise the government.
He also said that the government should expand channels for the public to make suggestions to and offer criticisms of the government.
Various administrative procedures should be made public and all administrative behaviour should be supervised to ensure administrative power is exercised transparently, he said.
Wen also said allowing officials to conduct face-to-face meetings with petitioners will help solve public complaints promptly and in a personal way.
He urged officials to keep in close contact with the public to ensure government work is consistent with people's needs.In the bureau's lobby, people filling in petition forms and queuing to submit documents surrounded the premier.
Wen shook hands with each of them and asked them about their complaints and where they had come from. He told the petitioners that as long as their appeals were reasonable, they would be resolved.
Thereafter, Wen walked into a reception room where worker Wang Dongxia was listening to Chen Guoan, a petitioner from Boai county in Central China's Henan province.
The Chinese Premier asked for details of the complaint Chen was lodging and then advised the worker to handle the complaint seriously and in accordance with due procedures.
In the meeting room, eight petitioners from Tianjin, Jilin, Shandong, Inner Mongolia, Hubei, Hebei, Shanxi and Jiangsu told Wen about their discontent with payment delays, land expropriation, house demolition and labour disputes among other problems.
Responding to problems related to land expropriation and house demolition in rural areas, Wen said the State Council had just approved new rules to protect the rights of property owners in cities.
"As some cases of land expropriation and house demolition happen in rural areas, the State Council is conducting research to devise relevant laws and regulations to put an end to forced demolition in rural areas as well," said Wen.
"Land is the lifeline of farmers," he said, adding "The government must examine and approve projects using arable land strictly and in accordance with the law ... and give reasonable compensation to farmers."
Apart from listening to individual complaints, Wen also solicited opinions from the petitioners on problems associated with current government work as well as on the draft government work report and the 12th Five-Year Plan (2011-2015), which will be delivered for review at the annual plenary session of the national legislature in March.
An Jun, a petitioner from Tianjin, said: "I never thought I would be able to talk to the premier up close. I felt strongly his people-friendly and practical working style."
Wang Aiguo, a petitioner from Hubei, said: "I hope officials from various levels can all act like our premier and listen to our opinions."