Pay water bills online now

The days of long wait at the Delhi Jal Board (DJB) bill payment counters will soon be a thing of the past as the board on Friday introduced a 24x7 online payment facility.

The new service is expected to ease the discomfort of consumers as they can now make payment from anywhere in the world.

“With the new initiative, the number of footfalls in DJB zonal offices and collection centres would come down drastically. Consumers can pay their bills online without visiting the board’s offices. Also, any complaints regarding problems faced in depositing bills will vanish,” said Chief Minister Sheila Dikshit at the facility’s inauguration function held at the Secretariat.

With the commissioning of the online bill payment service and e-kiosk facility, the DJB has now provided around 512 virtual payment counters across the city, making the process easy for its 20 lakh consumers.

While appreciating the efforts of putting a modern, convenient and scientific system in place, the chief minister exhorted Delhiites to value water and avoid its wastage.

She expressed confidence in the new system. “Plans are under way for payment  through mobile phone services,” Dikshit said.

To avail the online payment facility, log on to the DJB portal using the new K number recorded in the bill. On validation of details, the portal will display the particulars of the consumer and the bill amount.

Then the consumer can choose the payment mode — credit card, debit card or net banking.  The facility also offers payment through visa or master card. For net-banking, 51 public and private sector banks have been empanelled for payment. After making payment, the consumer will be immediately intimated about the success or failure of his payment transaction.

Consumer can also view past bills, payment history, past acknowledgement receipts and grievance redressal status under his login ID.

E-kiosks

To provide fast and accurate bill payment service, 37 e-kiosks at various DJB zonal offices and collection centres have been installed to take payment through cash and cheque.
The e-kiosk is open from 8 am to 8 pm on all days.

An assistant will also offer help. Any individual, including an illiterate person, physically challenged and senior citizens, can pay at his convenience.

Apart from this, bills can also be paid at 353 branches of six banks and 91 Jeevan Centres and 32 existing board zonal offices (list available on the website www.delhijalboard.nic.in).