The BBMP office.
Credit: DH File Photo
Bengaluru: Nearly 3,000 property owners apply for e-khata daily within the Bruhat Bengaluru Mahanagara Palike (BBMP) limits, and the civic body claims it processes 90% of them in 24 hours.
But those seeking corrections say their requests often remain unresolved for months together.
To address this, BBMP officials are planning to implement a 'first-in, first-out' (FIFO) approach internally.
Govinda Raj, a resident of Kodigehalli (Ward 44), said he submitted an e-khata application on behalf of his uncle, R Balakrishna, on February 7.
When Raj visited the BBMP office to inquire about the delay, the case worker reportedly informed him that the property number in the BBMP’s records did not match the BDA-allotted site number.
Taken aback, Raj returned with the sale deed and property numbers of adjacent sites. The Assistant Revenue Officer (ARO) admitted that a mistake had been made by the BBMP while issuing the khata in 2016, but directed Raj to obtain a site confirmation letter from the BDA.
Raj also alleged that the case worker demanded a bribe of Rs 35,000 to rectify the property number. He refused and has now decided to file a complaint with the Lokayukta, citing the lack of support from the BBMP zonal office despite furnishing the sale deed.
Such cases are not isolated.
Several property owners seeking corrections in either the draft khata or the final e-khata face similar hurdles.
V Subramani, a resident of Hoysalanagar, discovered a mismatch in the last two digits of his Property Identification Number while applying for e-khata. Despite the mutation register clearly showing the property in his name, the BBMP rejected his application, he said.
For some residents, issues have emerged even after receiving the e-khata.
A family residing in Sobha Nagasandra apartments on Tumakuru Road, who had applied for e-khata during a BBMP mela held in the complex, noticed discrepancies between the measurements in the final e-khata and those in the manual khata and sale deed. Although they submitted a correction request in the first week of March, the issue remains unresolved.
New system being tested: Moudgil
Munish Moudgil, Special Commissioner (Revenue), BBMP, said that FIFO will ensure revenue officers clear pending applications before processing new ones.
“This is being done to ensure there is zero backlog. The new system is currently being tested and will be rolled out within a week,” he said.