The Kempegowda International Airport has been judged the Best Airport by Size and Region in the category of 25-40 million passengers per annum at the Airports Council International’s Airport Service Quality (ACI-ASQ) Awards 2020.
This is the fourth consecutive ACI-ASQ award won by KIA, based on a passenger survey. The airport had won its first ACI-ASQ Award for Departures in 2017 and became the only airport in the world to win awards for both departures and arrivals in 2018 and 2019, Bangalore International Airport Limited (BIAL) said.
This year, the prestigious result has particular significance, given that it focused on the measures taken and protocols adopted to contain the pandemic. During the pandemic that unfolded over the course of 2020, KIA had ensured its facilities were hygienic and safe for passengers.
ASQ is the world’s leading airport passenger service and benchmarking programme measuring passengers’ satisfaction while they are travelling through an airport.
Due to the pandemic, ACI has done away with arrivals awards and has introduced the ACI Hygiene Award to complement its Airport Health Accreditation programme, launched last year.
KIA had earlier received ACI’s Airport Health Accreditation (AHA) and the first-ever World’s ‘Voice of the Customer’.
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