The new Toll Free Helpline number 1800 4250 100 is accessible by all BSNL users and other mobile/landline users within and outside the State. However, to make the Toll Free Helpline number (which is 11 digit) easy to remember, the BSNL has given a six digit number: 155365. Process to activate other service providers on landline and cellphones is on.

The objective is to help poor citizens, senior citizens and those living with HIV/AIDS. The citizens can also pass on information about crime and criminals, suggestions for improvement of police-community relations and any grievances regarding corruption among police. The calls will be recorded and followed up for action and the complainants will get a feedback on actions taken.  Another toll-free number 100 was introduced on August 13, 2008. Common people have appreciated the services of the DGP Control Room. So far, 1,803 calls have been received on toll-free and all calls have been attended to.