What is common between a power distribution company and a leading airlines? On the face of it, nothing. But now, BSES Yamuna Power Limited (BYPL) is getting its customer care executives trained by Frankfinn Corpex, a personnel trainer for airline cabin crew and hospitality sector.
BYPL — distributing electricity in east and central Delhi — believes that training by a reputed company in the hospitality sector will go a long way in enhancing the consumer handling skills of its customer care offcials.
“We value our customers and feel strongly that our customer care teams will be further empowered and feel more confident after its training programme with the Franfinn,” said a discom offcial.
In the first phase, 53 customer care executives across the company’s 14 divisions underwent an intensive two-day training at Frankfinn’s training centre in Preet Vihar, the official added.
The special training gave emphasis on personality development, consumer handling skills, body language and positive attitude.
“We have been giving importance to customer priority and wish list in all our offerings. We zeroed in on this training module, as it will further equip our customer care officials — the face of the company — to further improve their consumer handling skills,” said BYPL CEO Ramesh Narayanan. He said the exercise was a win-win situation for everybody. “For BYPL, it means confident and motivated employees, for the customers, it translates into an even better experience when they visit BYPL customer care offices,” he added.
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