Thanks to modern technology, availing government services has become easier for Bangaloreans. While the Bangalore Traffic Police has already launched its new application (app), the BMTC is next in line to launch an app for commuters.
The app launched by the Bangalore Traffic Police encourages people to rate their experience with the auto drivers and has got a tremendous response from Bangaloreans. B Dayananda, additional commissioner of police (traffic), says that they are getting close to 1, 200 registrations everyday and the numbers are only increasing.
“We have received a great response and support from Bangaloreans. We get more than 30 responses everyday. Customers rate their experience along with the behaviour and conduct of auto drivers and inform us if the auto driver demanded more money or agreed to follow rules. We have a special feedback team which is assimilating everything and soon, we will start working on the problem areas,” he informs.
The BMTC will soon launch an app which will help Bangaloreans know the bus routes better. The app will also keep the commuters informed about real-time updates of buses. While some government services have already launched their apps, others say that they might launch one in future. “Customers are extremely happy with our 24/7 call centre and we try to resolve all the issues that come to our attention.
We send the details of all the complaints and bills to our customers through messages and it is as good as an app,” says Jayanti, general manager, customer relations, BESCOM. She adds that they regularly send mobile feeds and messages to customers and have got a great response from people.
Though the BBMP has not come up with an app yet, citizens suggest that they would benefit a great extent if different apps are launched by the BBMP for its various wings. “The BBMP can make use of the talent available in the City and approach youngsters to develop and manage apps for its various departments. Technology is the future and apps are making things a lot easier. Different apps for complaints, payment of bills etc should be developed by teams working under the BBMP. These will not only help people track their complaints but also put their problems to the BBMP,” says Rohan, a student.
Subhash, who has used the auto app launched by the traffic police, says it is quite useful and quick. “I used the app to complain as well as appreciate the efforts of the auto driver. Once, I had left my laptop and bag inside an auto. However, the driver saw my name and number on the ID card inside my bag and called me up.
I left a note in the app stating the name and number of the auto driver. I feel not many people know about the app and that the traffic police should do a small campaign to make the people aware,” he suggests.
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