<p>India's domestic airlines registered nearly 15% drop in its passenger traffic growth in the last 12 months, reflecting the trials and tribulations the civil aviation sector is passing through.</p>.<p>According to air passenger traffic data released by the Directorate General of Civil Aviation (DGCA), the domestic air traffic registered an annual growth of 3.74% in 2019 as against the 18.60% growth registered in 2018.</p>.<p>The domestic airlines ferried a record 14.41 crore passengers in 2019 as against the 13.89 crore in 2018.</p>.<p>Also, air passenger traffic grew at a mere 2.56% in December 2019 over the 11.18% growth witnessed in November on account of the festive season.</p>.<p>Passenger load factor, the metric the measures the percentage of seats filled by an airline, of all major airlines – Air India, SpiceJet, GoAir, IndiGo, AirAsia India and Vistara – declined in December 2019 as compared to November last year.</p>.<p>IndiGo maintained its lead position with 47.5% share of the domestic passenger market in December 2019, while SpiceJet's increased its market share from 16.1% in November to 16.5% in December.</p>.<p>The market share of Air India, GoAir, AirAsia India and Vistara was 11.9%, 10.2%, 7% and 6.1% respectively in December.</p>.<p>The air passenger traffic grew every month last year, barring April which registered negative growth, due to the grounding of Boeing 737 MAX aircraft and shutting down of Jet Airways.</p>.<p>The month of December also saw a cancellation rate of 2.34%, largely on account of inclement weather.</p>.<p>The last month also witnessed a total of 957 passenger-related complaints by the domestic airlines, which came to 0.74 grievances per 10,000 passengers.</p>.<p>Air India topped the list of with 2.3 complaints per 10,000 passengers in December, while GoAir was on number two position with 0.9 complaints per 10,000 passengers.</p>.<p>The most common complaint of the passengers was about problems related to the flight (48%), followed by customer service (29.6%). As many as 3.8% of the 957 complaints were related to staff behaviour.</p>
<p>India's domestic airlines registered nearly 15% drop in its passenger traffic growth in the last 12 months, reflecting the trials and tribulations the civil aviation sector is passing through.</p>.<p>According to air passenger traffic data released by the Directorate General of Civil Aviation (DGCA), the domestic air traffic registered an annual growth of 3.74% in 2019 as against the 18.60% growth registered in 2018.</p>.<p>The domestic airlines ferried a record 14.41 crore passengers in 2019 as against the 13.89 crore in 2018.</p>.<p>Also, air passenger traffic grew at a mere 2.56% in December 2019 over the 11.18% growth witnessed in November on account of the festive season.</p>.<p>Passenger load factor, the metric the measures the percentage of seats filled by an airline, of all major airlines – Air India, SpiceJet, GoAir, IndiGo, AirAsia India and Vistara – declined in December 2019 as compared to November last year.</p>.<p>IndiGo maintained its lead position with 47.5% share of the domestic passenger market in December 2019, while SpiceJet's increased its market share from 16.1% in November to 16.5% in December.</p>.<p>The market share of Air India, GoAir, AirAsia India and Vistara was 11.9%, 10.2%, 7% and 6.1% respectively in December.</p>.<p>The air passenger traffic grew every month last year, barring April which registered negative growth, due to the grounding of Boeing 737 MAX aircraft and shutting down of Jet Airways.</p>.<p>The month of December also saw a cancellation rate of 2.34%, largely on account of inclement weather.</p>.<p>The last month also witnessed a total of 957 passenger-related complaints by the domestic airlines, which came to 0.74 grievances per 10,000 passengers.</p>.<p>Air India topped the list of with 2.3 complaints per 10,000 passengers in December, while GoAir was on number two position with 0.9 complaints per 10,000 passengers.</p>.<p>The most common complaint of the passengers was about problems related to the flight (48%), followed by customer service (29.6%). As many as 3.8% of the 957 complaints were related to staff behaviour.</p>
