<p>IT services major Infosys on Thursday said it has signed a five-year deal with the cloud customer experience and contact centre solutions provider, Genesys.</p>.<p>The five-year partnership with Genesys enables both companies to develop and deploy innovation and best-in-class solutions in the customer experience market, a statement said.</p>.<p>As a part of the partnership, Infosys will bring to market Genesys' contact centre solutions.</p>.<p>"Clients of both organisations stand to benefit from the enhanced capability that will come from a combined investment in innovation, a broader ecosystem of strategic partners and a shared commitment to delivering world-class customer experiences," it added.</p>.<p>In addition, Infosys will leverage and support Research and development (R&D), operations and customer service for Genesys PureConnect, it said.</p>.<p>"It (partnership) will bring the industry-leading cloud communications solutions from Genesys to our clients and partners and enhance our ability to accelerate their migration to cloud communication solutions," Infosys CEO Salil Parekh said.</p>.<p>Genesys will retain and manage sales, marketing and a host of additional functions for this solution, the statement added.</p>.<p>"Our strategic partnership with Infosys will be instrumental in enabling organizations of all sizes around the world to realise the Genesys vision of Experience as a Service," Tony Bates, CEO of Genesys, said.</p>.<p>The companies share a commitment to ongoing investment in the latest contact centre technologies and delivering the highest levels of support so that customers can always provide differentiated and personalized experiences – a paramount component for business success today, he added. </p>
<p>IT services major Infosys on Thursday said it has signed a five-year deal with the cloud customer experience and contact centre solutions provider, Genesys.</p>.<p>The five-year partnership with Genesys enables both companies to develop and deploy innovation and best-in-class solutions in the customer experience market, a statement said.</p>.<p>As a part of the partnership, Infosys will bring to market Genesys' contact centre solutions.</p>.<p>"Clients of both organisations stand to benefit from the enhanced capability that will come from a combined investment in innovation, a broader ecosystem of strategic partners and a shared commitment to delivering world-class customer experiences," it added.</p>.<p>In addition, Infosys will leverage and support Research and development (R&D), operations and customer service for Genesys PureConnect, it said.</p>.<p>"It (partnership) will bring the industry-leading cloud communications solutions from Genesys to our clients and partners and enhance our ability to accelerate their migration to cloud communication solutions," Infosys CEO Salil Parekh said.</p>.<p>Genesys will retain and manage sales, marketing and a host of additional functions for this solution, the statement added.</p>.<p>"Our strategic partnership with Infosys will be instrumental in enabling organizations of all sizes around the world to realise the Genesys vision of Experience as a Service," Tony Bates, CEO of Genesys, said.</p>.<p>The companies share a commitment to ongoing investment in the latest contact centre technologies and delivering the highest levels of support so that customers can always provide differentiated and personalized experiences – a paramount component for business success today, he added. </p>