IndiGo crisis | 'Refunds worth Rs 569.65 crore paid, 4,500 bags delivered to passengers between December 1-7'

So far, the airline has 4,500 bags delivered to customers out of a total 9,000 bags. The target is to deliver the rest of the baggage in the next 36 hours.

New Delhi: IndiGo cancelled close to 5.87 lakh PNRs (People Name Records), with multiple people travelling on one ticket in some cases, between December 1 and 7 and refunded Rs 569.65 crore during the period, the Ministry of Civil Aviation said on Monday.

So far, it said, the airline has 4,500 bags delivered to customers out of a total 9,000 bags. The target is to deliver the rest of the baggage in the next 36 hours.

According to the Ministry, 5,86,705 PNRs were cancelled in the first seven days of the month. A PNR can have more than one person travelling and this could mean more than 5.87 lakh people have been impacted by the disruption in services of IndiGo.

Between November 21 and Sunday, 9,55,591 PNRs were cancelled and Rs 827 refunded. It would mean 3.68 lakh PNRs were cancelled during November 21 and 30 with a refund of Rs 2.57 crore.