IndiGo crisis | No airline, however large, will be allowed to cause hardship to passengers: Aviation minister

Naidu said that 'strict and appropriate action will be taken' against IndiGo for the flight disruptions that have affected passengers across the country.

Civil Aviation minister Ram Mohan Naidu on Tuesday asserted that no airline, however large, will be allowed to cause hardship to passengers due to their planning failures and non-compliance with regulations.

Naidu, who addressed the Rajya Sabha on Monday, also made a statement in the lower house on Tuesday and said that 'strict and appropriate action will be taken' against IndiGo for the flight disruptions that have affected passengers across the country.

Meanwhile, the DGCA on Monday said it has received IndiGo's response to the show cause notice issued over the large-scale flight cancellations and will take enforcement action.

The airline in its reply had said it is "profusely apologetic" and deeply regrets the inconvenience and hardship caused to customers following flight cancellations.

DGCA is in the process of examining the response, and enforcement action, as deemed appropriate, will be taken in due course.

Speaking about the aftermath of the chaos at airports across the country, the minister said IndiGo flight schedules are stabilising and all other airlines continue to operate smoothly across the country.

"IndiGo was ordered to issue refunds promptly and more than Rs 750 crore has already reached passengers," the minister said.

He said airports across the country are reporting normal conditions, with no crowding or distress.

IndiGo has also been asked to cut its planned flights by 5% amid the flight crisis.