<p>Bengaluru: In an effort to make the Bangalore Development Authority (BDA) more people-friendly, BDA Commissioner P Manivannan — who recently took charge — has introduced changes to its public grievance redressal system.</p>.<p>From the way grievances are accepted to the steps taken to resolve complaints in a timely manner, the BDA has reassigned responsibilities by tweaking its internal arrangements.</p>.<p>Citizens can now raise BDA-related complaints in three ways: through the Integrated Public Grievance Redressal System (IPGRS), the newly introduced Citizen Assistance Cell (which includes a helpline number: 9483166622, available between 10 am and 6 pm), or by visiting the BDA office, which will offer basic facilities such as drinking water and seating.</p>.<p>Internally, the BDA has entrusted its secretary with the responsibility of supervising the Citizen Assistance Cell. The Special Land Acquisition Officer and Public Relations Officer will also be part of this team.</p>.<p>Once a complaint is received, the BDA plans to generate a token and send SMS notifications to acknowledge receipt, provide status updates, and confirm closure of the complaint.</p>.<p>The BDA has set a target of resolving complaints within 30 days. For complaints falling outside the scope of legal provisions, the BDA has mandated to provide the complainant with a formal response explaining the denial.</p>.<p>If complainants are not satisfied with how their grievances are handled, the BDA plans to conduct an open house meeting every Thursday afternoon. The time slot for the complainant will be announced in advance, the press release stated.</p>
<p>Bengaluru: In an effort to make the Bangalore Development Authority (BDA) more people-friendly, BDA Commissioner P Manivannan — who recently took charge — has introduced changes to its public grievance redressal system.</p>.<p>From the way grievances are accepted to the steps taken to resolve complaints in a timely manner, the BDA has reassigned responsibilities by tweaking its internal arrangements.</p>.<p>Citizens can now raise BDA-related complaints in three ways: through the Integrated Public Grievance Redressal System (IPGRS), the newly introduced Citizen Assistance Cell (which includes a helpline number: 9483166622, available between 10 am and 6 pm), or by visiting the BDA office, which will offer basic facilities such as drinking water and seating.</p>.<p>Internally, the BDA has entrusted its secretary with the responsibility of supervising the Citizen Assistance Cell. The Special Land Acquisition Officer and Public Relations Officer will also be part of this team.</p>.<p>Once a complaint is received, the BDA plans to generate a token and send SMS notifications to acknowledge receipt, provide status updates, and confirm closure of the complaint.</p>.<p>The BDA has set a target of resolving complaints within 30 days. For complaints falling outside the scope of legal provisions, the BDA has mandated to provide the complainant with a formal response explaining the denial.</p>.<p>If complainants are not satisfied with how their grievances are handled, the BDA plans to conduct an open house meeting every Thursday afternoon. The time slot for the complainant will be announced in advance, the press release stated.</p>
