Xiaomi opened Premium Service Centre in Bengaluru on Tuesday October 7, 2025.
Credit: DH Photo/KVN Rohit
Xiaomi on Tuesday (October 7) opened the doors to the company's brand new premium service centre in Marathahalli, Bengaluru's Information Technology corridor.
Touted to be the first of its kind in India, Xiaomi Premium service centre promises to offer faster repair services.
Additionally, it will also have product experience zones for the customers to explore Xiaomi's wide ecosystem of devices such as smartphones, smart wearables, tablets, smart TVs, Internet-of-Things (IoT) gadgets such as smart vacuum cleaners and more.
If the product repair service is not resolved within two hours, customers can avail a loaner device for usage and return it the next day when the device's repair is done.
Thanks to advanced diagnostic tools, Xiaomi promises to fix 95 per cent of issues related to component or software changes within 24 hours.
At each centre, Xiaomi has placed certified, experienced engineers trained on the latest Xiaomi technologies, and they will be upskilled with programmes at regular intervals throughout the year.
Sudhin Mathur, Chief Operating Officer, Xiaomi India
Credit: DH Photo/KVN Rohit
At Xiaomi, our goal has always been to build more than just products - we aim to create lasting connections with the people who trust us. Launching these Premium Service Centres is a strategic step in deepening that connection and raising the bar for customer experience in India. It reflects our long-term commitment to be part of everyday life, to listen, learn, and continue innovating for the people we serve,Sudhin Mathur, Chief Operating Officer, Xiaomi India.
Also, there will be dedicated customer relationship managers to offer personalised assistance. They will be able to interact fluently in English, Hindi, and local languages to resolve customers' queries without any bitter experience.
And, on every Wednesday, the company will host Xiaomi Days, offering exclusive service benefits, free software upgrades, and special customer discounts on components and service charges.
Besides Bengaluru, Xiaomi on Tuesday opened similar premium service centres in Hyderabad and Kochi. Later in the week, it will open more centres in seven more cities, including Chennai, Kolkata, Delhi, Jaipur, Mumbai, Pune, and Ahmedabad.
And, by the end of 2026, Xiaomi has plans to expand the centres to 100 cities and towns in India.
Xiaomi's Premium Service Centre houses product experience zone.
Credit: DH Photo/KVN Rohit
Xiaomi bets big on premium after-sales services to build strong customer loyalty
Compared to half a decade ago, the smartphone purchase cycle has evolved not just in India but also worldwide.
Previously, customers used to upgrade every year, but now, they are stretching two or three years.
We can see results of shipments plateauing, and year-over-year growth has been in single digits for the last several quarters.
In the first half of 2025, the Indian smartphone market registered more than 70 million unit shipments, one per cent up compared to the previous year same period, reported International Data Corporation (IDC).
By improving the customer experience at the service centres and offering the chance to explore the new phones and the allied ecosystem of Xiaomi products.
The interaction at the repair service experience and understanding how the new devices work, can play a crucial role in a customer's decision-making process when considering an upgrade to their old handset or tablet.
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