Happiest Minds deploys Agentic AI solutions at MUA Insurance Acceptances, South Africa

Bengaluru: IT firm Happiest Minds Technologies on Friday announced the successful deployment of its Agentic AI solution with Intelligent Document Processing (IDP) at MUA Insurance Acceptances Pty Ltd, South Africa.

The implementation has transformed MUA’s high-volume claims and policy email operations by automating the intake and routing of messages and attachments like PDFs, scanned forms, and images received in shared Outlook inboxes, the company said.

Using GenAI-based classification and smart workflow orchestration, each email is automatically sent to the right claims adjudicator or underwriter based on expertise, workload, and availability.

Joseph Anantharaju, Co-Chairman & CEO, Happiest Minds Technologies, said, “We are proud to announce the successful deployment of our Agentic AI solution, featuring Intelligent Document Processing (IDP), at MUA Insurance Acceptances Pty Ltd in South Africa."

Vajra Singh, Chief Executive Officer, MUA Insurance Acceptances Pty Ltd, said, "Agentic AI has meaningfully reduced our email backlog and improved adjudication speed without compromising accuracy. The integration met our security & compliance standards and delivered measurable business value."

Abhishek Pakhira, CEO, Aureus Business at Happiest Minds Technologies, said that they are seeing explosive growth in the speciality insurance market, which is forecasted to grow to over $279 billion with an expected CAGR of 10%.

As of June 2025, Happiest Minds generates annualised revenues of over $270 million and employs more than 6,500 people.