GSTN calls up tax payers to seek feedback on filing

To make the biggest technology backbone for tax-filing more convenient, the GST Network (GSTN) has started conducting surveys by calling up taxpayers enquiring about their experience on the portal.

GSTN Chairman Ajay Bhushan Pandey said that about 500 calls a day are made from a full-fledged call centre, seeking feedback from businesses which have filed returns. "In the GST system, we constantly keep on collecting feedback from the public. We also conduct surveys everyday and proactively call businesses which have filed returns. We ask for their experience and where they have difficulty," Pandey said.

GSTN had in June opened a call centre, from where staffers have been assigned to get feedback of taxpayers who are filing returns and paying taxes on the portal.

"This GSTN system is a new system and people need to get used to this. So to that extent, we have to be alive to the problems faced by businesses and their experiences and how we can better their experience. At this time, our whole priority is to address the current problems and make things very smooth," Pandey said.

The GST was rolled out on July 1. Monthly returns filed by an average of over 50 lakh businesses for July, August and September show that revenues to the tune of Rs 95,000 crore, over Rs 90,000 crore, and over Rs 92,150 crore, respectively, have been accrued to the exchequer.