<p>IndiGo CEO on Monday offered his regrets on the incident that happened at the Ranchi airport on Saturday wherein a specially-abled child was barred from boarding his flight to Hyderabad as he was in “a state of panic”.</p>.<p>“Having reviewed all aspects of this incident, we as an organisation are of the view that we made the best possible decision under difficult circumstances,” Ronojoy Dutta said in a statement.</p>.<p>Throughout the check-in and boarding process our intent of course was to carry the family, however, at the boarding area the teenager was visibly in panic, he mentioned.</p>.<p>While providing courteous and compassionate service to our customers is of paramount importance to us, the airport staff, in line with the safety guidelines, were forced to make a difficult decision as to whether this commotion would carry forward aboard the aircraft, he stated.</p>.<p>“We recognise too well that parents who dedicate their lives to the caring of physically challenged persons are the true heroes of our society,” he noted.</p>.<p>“We offer our sincere regrets to the affected family for the unfortunate experience and as a small token of our appreciation of their lifelong dedication would like to offer to purchase an electric wheelchair for their son,” he added.</p>.<p>As the boy was prohibited from boarding the airline's Ranchi-Hyderabad flight on Saturday, his parents -- who were with him -- also decided to not enter the plane. </p>
<p>IndiGo CEO on Monday offered his regrets on the incident that happened at the Ranchi airport on Saturday wherein a specially-abled child was barred from boarding his flight to Hyderabad as he was in “a state of panic”.</p>.<p>“Having reviewed all aspects of this incident, we as an organisation are of the view that we made the best possible decision under difficult circumstances,” Ronojoy Dutta said in a statement.</p>.<p>Throughout the check-in and boarding process our intent of course was to carry the family, however, at the boarding area the teenager was visibly in panic, he mentioned.</p>.<p>While providing courteous and compassionate service to our customers is of paramount importance to us, the airport staff, in line with the safety guidelines, were forced to make a difficult decision as to whether this commotion would carry forward aboard the aircraft, he stated.</p>.<p>“We recognise too well that parents who dedicate their lives to the caring of physically challenged persons are the true heroes of our society,” he noted.</p>.<p>“We offer our sincere regrets to the affected family for the unfortunate experience and as a small token of our appreciation of their lifelong dedication would like to offer to purchase an electric wheelchair for their son,” he added.</p>.<p>As the boy was prohibited from boarding the airline's Ranchi-Hyderabad flight on Saturday, his parents -- who were with him -- also decided to not enter the plane. </p>