JOIN USAce shuttler P V Sindhu on Saturday tweeted about her bad experience with IndiGo airlines forcing the airline to come up with an explanation.
Sindhu, who boarded a Hyderabad-Mumbai flight, was unhappy with the ground crew's rude behaviour with regard to her luggage. "Sorry to say...I had a very bad experience when I was flying by 6E 608 flight to Bombay on 4th nov the ground staff by name Mr.ajeetesh," she tweeted.
"Ground staff skipper Mr Ajeetesh behaved very badly and rudely with me. When the airhostess Ms ashima tried to advise him to behave properly with the passenger (me) he behaved rudely with her. If this type of people work for a reputed airline like IndiGo they will spoil their reputation," she tweeted after a while.
However, IndiGo management stood by its staff and blamed Sindhu for insisting on carrying oversized baggage.
"Ms P V Sindhu boarded flight 6E608 from Hyderabad to Mumbai carrying oversized baggage, which was not fitting into the overhead bin. Ms Sindhu was informed that it will be moved to cargo hold of the aircraft. This is the same policy we follow for all customers. Oversized baggage inside the cabin inconveniences other customers and can also be a safety hazard, if it cannot be secured properly in the cabin. During the entire conversation, the member of the IndiGo ground operations remained calm. After several requests to her manager, they finally consented to the removal of the bag from the cabin. We then placed the oversized baggage in the cargo hold and was handed over to Ms Sindhu on arrival. We are extremely proud of Ms Sindhu's sporting achievements and are grateful for the laurels she has won for our country. However, safety of our operations is paramount to IndiGo. We hope that Ms Sindhu will appreciate that our colleague was only carrying out his duty in the best interest of a safe and reliable operation," the release from IndiGo said.