Sood urged flyers not to shout at the ground staff and asked them to remain calm, saying that while frustration is understandable, the staff is helpless and simply doing their jobs.
"A delayed flight is frustrating, but remember the faces trying to fix it. Please be nice and humble to the IndiGo staff; they are carrying the weight of cancellations too. Let’s support them." @IndiGo6Epic.twitter.com/rd3ciyekcS