Government proposes online portal to streamline certification, access to assistive technology

All assistive products will need to conform to standards prescribed by the Bureau of Indian Standards (BIS) or another notified authority before being made available for use.

New Delhi: The Centre has proposed setting up an online Assistive Technology Portal for certification, procurement, tracking, distribution, and grievance monitoring as part of the draft rules to regulate standards and accessibility of assistive devices for persons with disabilities.

The draft Assistive Technology (Standards and Accessibility) Rules, 2025 lay down a comprehensive framework covering classification, certification, procurement, affordability, user safety, and integration of assistive technology into existing health and social welfare schemes.

The rules classify assistive technology into three categories of essential (such as wheelchairs, spectacles, hearing aids), specialised (such as screen readers, prosthetics, cochlear implants), and emerging (such as AI-enabled devices, robotics, brain-computer interface systems).

Certification will be carried out by competent authorities designated by the Centre, with phased implementation depending on device categories. Manufacture, import, storage, and distribution will also have to comply with other applicable laws.

The draft said the government procurement of such devices will be through transparent tendering processes, sourcing only from certified manufacturers.

Essential devices may require prescriptions, customisation, or fitting, and distribution will be linked with public health logistics and medical supply chains to ensure timely availability at district and regional levels, the guidelines said.

For affordability, the Centre and states will frame schemes offering subsidies, reimbursements, and insurance coverage, including repair, replacement, and reimbursement where users bear costs directly.

Special provisions have been made for immediate replacement of essential assistive devices during disasters and emergencies.

The draft also provides for a national toll-free helpline for complaints and feedback, with mandatory resolution within 30 days.

The helpline and awareness campaigns will be accessible in multiple formats, including Indian Sign Language, voice and text-based platforms.

To enhance user safety, a National Assistive Technology Safety Incident Database will be created to record and monitor accidents and malfunctions involving devices, with investigations ordered in cases of injury.

The Department of Empowerment of Persons with Disabilities, under the Ministry of Social Justice and Empowerment, is the nodal body for the draft rules.

It has proposed consultations with BIS experts, the Rehabilitation Council of India, ALIMCO, manufacturers, innovators, and user organisations before finalising the regulations.