FinMin summons Infosys CEO Salil Parekh to explain non-resolution of I-T portal glitches

The government has paid Rs 164.5 crore to Infosys for developing the portal between Jan 2019 and June 2021

The finance ministry has summoned Infosys managing director and chief executive Salil Parekh on Monday to explain why an income tax portal backed by the company continues to show glitches even after two and half months of its launch.

Infosys was given the contract to develop the website in January 2019.

Parekh has been called to appear before the Ministry of Finance on August 23, Monday, to explain to Finance Minister Nirmala Sitharaman “as to why even after 2.5 months since The launch of new e-filing portal, glitches in the portal have not been resolved," Income Tax Department said in a tweet on Sunday.

“In fact, since August 21, 2021 the portal itself is not available," the tax department added.

The new income tax e-filing portal was launched on June 7, to smoothen tax filing and expedite refund process. However, taxpayers continued to face problems in accessing and using the portal since the day of it launch.

The finance ministry has on various occasions called the Infosys officials to sort out the problem. Earlier this week, Sitharaman had said that glitches were expected to be resolved in two-three weeks.

“The glitches on the new Income are expected to be fixed entirely in the next two-three weeks. I have been reminding Infosys constantly and Nandan Nilekani is giving me assurances that they will sort it out," she said.

On its part Infosys said the portal was under emergency maintenance and that it regretted the inconvenience caused to its users. It, however, did not give any timeline on when the services will be resumed.

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