Mixpanel data breach exposes OpenAI clients' details, including location

Popular product analytics service provider Mixpanel earlier this month suffered a data breach, but details are surfacing online now.

On November 9, Mixpanel noticed that an unauthorised party accessed a critical dataset containing information of its several customers, including OpenAI.

Threat actors have got hold of personally identifiable data of OpenAI customers, including the name, email IDs, approximate coarse location, Operating System of the device and browser used by the person, websites browsed, and organisation or User IDs associated with the API accounts.

Microsoft-backed company uses Mixpanel to track web analytics on its Application Product Interface (API) platform to monitor the user behaviour of its clients. For instance, clients such as legal firms use the ChatGPT API to read through long PDFs for summaries. Sometimes, due to the complexity of the document, ChatGPT may fail. These failures get tracked by OpenAI to improve the services with new follow-up updates.

But, with Mixpanel's data breach, personal details of OpenAI clients have been compromised.

Earlier this week, on November 25, Mixpanel sent details of OpenAI's clients. The latter has begun sending emails to affected persons and also announced that they have parted ways with Mixpanel with immediate effect.

Trust, security, and privacy are foundational to our products, our organization, and our mission. We are committed to transparency, and are notifying all impacted customers and users. We also hold our partners and vendors accountable for the highest bar for security and privacy of their services. After reviewing this incident, OpenAI has terminated its use of Mixpanel

OpenAI

Besides severing ties with Mixpanel, OpenAI has begun additional and expanded security reviews across its vendor ecosystem and said that the company is scaling up the security requirements for all partners and vendors.

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