HCL BPO to close down Ireland arm, cull 425 jobs

HCL BPO Services plans to shutter its centre in Armagh in Northern Ireland and trim the workforce at its operations in Belfast which could impact up to 425 jobs.

The restructuring plan comes at a time when many entities are cutting down on costs amid tough economic conditions. HCL BPO Services (Northern Ireland) has announced a 90- day consultation period on the proposals to close contact centre in Armagh and to reduce employment at the Belfast centre.

The proposals could result in up to 425 people being put at risk of redundancy, including 170 in Armagh, it said. “In the current economic conditions, some clients were optimising resources and consolidating in-house,” it said.

Even though 425 people are likely to be impacted by these plans, the company expects to find alternative employment for around 40 per cent of them during the course of the consultation period.

Northern Ireland is HCL BPO’s Centre of Excellence in Customer Experience Management, especially for near-shore customers in the region for clients in sectors like financial services and utilities.

HCL BPO said it would continue to work for clients in the region as “normal”, adding that it will keep all customers informed of the proposed moves.

The entity had a workforce of 11,021 employees as on December 31, 2011.

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