CM's office flooded with nearly 1 lakh public letters

CM's office flooded with nearly 1 lakh public letters

Public expectations from Chief Minister Arvind Kejriwal are very high and one indication of this is the steady flow of letters to his office.

Nearly 50,000 letters have so far been opened in his office and nearly an equal number remains to be processed.

A virtual army of office staff is busy processing the letters being sent by harassed citizens to Kejriwal’s office.

The letters talk about several issues, including inflated power bills, water shortage, request for installation of a new electricity pole in a colony and alleged harassment of parents by some schools.

“There are many other boxes of letters that remain to be opened,” said an office employee, indicating that the letters would be sorted and sent to the departments concerned over the next couple of days for officials to take action. Sources said there were another 50,000 letters that needed to be opened and processed.

A room in the chief minister’s office on the third floor of the Delhi Secretariat – the seat of the Delhi government – has been devoted to processing the public letters.

Each letter is opened and a chit from the Aam Aadmi Party’s grievance cell is put on them before being forwarded to the respective department.

Apart from written correspondence, people have been personally dropping into the secretariat to seek help.

“People trust Kejriwal on his promise that he will run the new government with the help and advice of the common man,” said Sumesh Rawat, who was about to enter secretariat on Tuesday with a complaint of water shortage in his colony in Uttam Nagar in west Delhi.

The chief minister’s easy accessibility has also been attracting harassed people.

His “Janata Darbar” in a park near his house in the Kaushambi town of Ghaziabad, bordering Delhi, has been a huge success since he took oath.

According to Delhi government officials, the chief minister wants to continue his daily public interaction even after shifting to a house in the capital.

Chief secretary-designate S K Srivastava was on Tuesday relieved by the Union Health Ministry.
His joining Kejriwal’s team of bureaucrats in the coming days will give further impetus to the public grievance redress initiative of the AAP government, said an official.

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