Jet Airways on Friday announced that flyers could make changes or cancellations within 24 hours of bookings made on its website without paying any penalty.
The “Zero Penalty Fee” initiative is exclusive for bookings made on its website and allows guests to amend or cancel their booking without any penalty fee by simply using the “Manage Booking” facility on www.jetairways.com, it stated.
However, if there is change in the booking while the penalty fees will be waived off, any additional amount due to the increase in fare will be applicable.
The “Manage Booking” facility can be accessed for bookings up to one hour prior to departure for flights within India and up to three hours prior to departure for international flights.
At present, airlines charge Rs 1,500 onwards as cancellation charges.
Gaurang Shetty, senior vice-president (commercial) of Jet Airways, said this initiative is another step towards a customer-centric approach to offer substantial convenience and ease while adding great value to the flyer’s overall experience.
“Jet Airways has always led the way, both in operational and service delivery. Guests can now enjoy peace of mind with the freedom to change or cancel one’s travel itinerary within 24 hours of booking,” he said.
This is among the new initiatives of the airline to woo customers at a time the competition has intensified with the launch of Vistara, a joint venture of Tata Sons and Singapore Airlines.
Last month, Jet Airways came up with an offer for its premiere and first class fliers to allow them to have an enhanced in-flight experience with cinematic renditions of stories from Indian theatre and an advanced meal-booking programme.
The airline is boosting the in-flight entertainment experience in all cabins and on all flights through the launch of a series of theatre shows by “CinePlay”.
“Mohan Rakesh’s ‘Adhe Adhure’ and Nandita Das and Divya Jagdale’s ‘Between the Lines’ will be available to
Jet Airways guests exclusively on the in-flight entertainment system,” a statement had then said.
DH News Service
