<p>New Delhi: An all time high of over 26 lakh public grievances have been redressed on CPGRAMS portal during the last year, Union Minister of State for Personnel <a href="https://www.deccanherald.com/tags/jitendra-singh">Jitendra Singh</a> said on Wednesday.</p>.<p>The Central Public Grievances Redressal and Monitoring System (CPGRAMS) allows citizens to raise grievances online.</p>.<p>"Effective redressal of public grievances in a timely, meaningful and accessible manner through the CPGRAMS has been accorded highest priority in government," he said in a written reply to the Lok Sabha.</p>.<p>In the period 2019-2024, 1.15 crore public grievances were redressed, Singh said.</p>.<p>"An all time high of 26,45,869 grievances have been redressed on CPGRAMS portal from January to December, 2024," the minister said.</p>.Additional pension based on rationale that older pensioners require better deal: Centre.<p>A total of 1,03,675 Grievance Redressal Officers are mapped on CPGRAMS.</p>.<p>The government has issued comprehensive guidelines for grievance redressal on August 24, 2024 reducing the timelines of grievance redressal to 21 days, Singh said.</p>.<p>To monitor citizen satisfaction, the feedback call centre has completed 19,74,594 citizen surveys till December, 2024, he added.</p>.<p>The feedback survey dashboard is available to the Grievance Redressal Officers to monitor citizen satisfaction.</p>.<p>In January 2025, the government introduced a framework for review of public grievances at the level of secretaries to the Government of India, Singh said.</p>.<p>The Grievance Redressal Assessment Index (GRAI) 2023 prepared by Centre for Good Governance Hyderabad, which was released on December 23, 2024, has indicated that 84 of the 89 ministries/departments have shown significant improvements and progres, he said.</p>
<p>New Delhi: An all time high of over 26 lakh public grievances have been redressed on CPGRAMS portal during the last year, Union Minister of State for Personnel <a href="https://www.deccanherald.com/tags/jitendra-singh">Jitendra Singh</a> said on Wednesday.</p>.<p>The Central Public Grievances Redressal and Monitoring System (CPGRAMS) allows citizens to raise grievances online.</p>.<p>"Effective redressal of public grievances in a timely, meaningful and accessible manner through the CPGRAMS has been accorded highest priority in government," he said in a written reply to the Lok Sabha.</p>.<p>In the period 2019-2024, 1.15 crore public grievances were redressed, Singh said.</p>.<p>"An all time high of 26,45,869 grievances have been redressed on CPGRAMS portal from January to December, 2024," the minister said.</p>.Additional pension based on rationale that older pensioners require better deal: Centre.<p>A total of 1,03,675 Grievance Redressal Officers are mapped on CPGRAMS.</p>.<p>The government has issued comprehensive guidelines for grievance redressal on August 24, 2024 reducing the timelines of grievance redressal to 21 days, Singh said.</p>.<p>To monitor citizen satisfaction, the feedback call centre has completed 19,74,594 citizen surveys till December, 2024, he added.</p>.<p>The feedback survey dashboard is available to the Grievance Redressal Officers to monitor citizen satisfaction.</p>.<p>In January 2025, the government introduced a framework for review of public grievances at the level of secretaries to the Government of India, Singh said.</p>.<p>The Grievance Redressal Assessment Index (GRAI) 2023 prepared by Centre for Good Governance Hyderabad, which was released on December 23, 2024, has indicated that 84 of the 89 ministries/departments have shown significant improvements and progres, he said.</p>