Tech under work to detect pesky calls, messages: TRAI

With complaints pouring in over pesky calls and messages, the Telecom regulator TRAI on Monday said that it is working on various technologies to detect such messages and to curb financial frauds.

The Telecom Regulatory Authority of India (TRAI) said a Joint Committee of Regulators (JCOR) comprising Reserve Bank of India, Securities & Exchanges Board of India (Sebi) and Ministry of Consumer Affairs (MoCA) formed to make a joint action plan to curb financial frauds using telecom resources.

"Unsolicited Commercial Communication (UCC) or pesky communication is a major source of inconvenience to the public and impinges on the privacy of individuals. Now complaints are reported against Unregistered Telemarketers (UTMs), where a surge has been seen in pushing various kinds of UCC SMSes. Additionally, UCC calls are also one of the concerns which need to be dealt with equally along with UCC SMSes," TRAI said in a statement.

The sector regulator in coordination with various stakeholders is taking necessary steps to check UCC from UTMs also. These steps include implementation of UCC detect system, provision of Digital Consent Acquisition, intelligent scrubbing of the Headers and Message templates, using AI (Artificial Intelligence) and ML (Machine Language), etc," the statement said.

In July 2018, the TRAI had issued the Telecom Commercial Communications Customer Preference Regulations, which created an ecosystem based on blockchain (Distributed Ledger Technology-DLT).

The regulation mandates registration of all commercial promoters and telemarketers to register on DLT platform and seek customer consent for receiving various kinds of promotional messages at time and day of their choice.

Under the framework, about 2.5 lakh principal entities have been registered with more than 6 lakh headers and approximately 55 lakh approved message templates which are being pushed to consumers through registered telemarketers and TSPs using DLT platforms.

This has resulted in reduction of customer complaints to the extent of 60 per cent for the registered telemarketers. However, non-registered pesky callers continue to spam mobile subscribers, the statement said.