Head Post Office undergoes a make-over

Transformed into a Project Arrow Post Office; new services in the offing


Project Arrow, which was launched more than an year ago countrywide aims at a complete transformation of India Post into an innovative, reliable and efficient, responsive organisation to meet with the sturdy competition posed by the private sector. Speaking at the inaugural function of the new PO in Pandeshwar, Vasumitra said that Project Arrow started with the transformation of 50 POs in the country and 450 POs were added later. Now, with 4500 POs being brought under the Project’s third phase, a total of 5000 POs in the country will be equipped with all necessary infrastructure and technology to make India Post one of the most up dated public sector enterprises in the country.

The change

The Project involves everything from changing the look and feel of the POs to branding it and providing standardised service. The counters, visitor chairs, cupboards are standardised to look the same in all Project Arrow POs.

The logo has also been changed. In place of the white wings that used to be the logo earlier, Project Arrow POs now have flying wings as their logo, denoting movement and change.

Certain standards are to be met within the service of these POs too. Vasumitra informed that all letters will be delivered on the same day as it reaches the post office, unless the address is faulty or the door was found locked.

Similarly, no money orders will be kept pending due to lack of funds in the PO, as they will be provided with enough funding.

“Customers should feel good to come to the POs. We intend to be more customer friendly,” he added.

Services in pipeline

Later, participating in an interactive session, he said that India Post is starting an overnight Air Freight Service connecting the metros. Air Logistics (25 kgs and above) and Air parcel (1 kg and above) are the other services in the offing. Besides, there are plans to issue e-stamps through post offices, and introduce flat rate boxes for speed post.

Core Banking System will be introduces in select POs and by the end of the 11th 5-year plan, 4000 POs will come under the scheme.

ATM service and debit card service in association with Master Card, are in the pipeline. These facilities will be introduced in Mangalore PO by March 2011, Vasumitra informed.

Senior Superintendent of Post Offices, Mangalore Division K M Balakrishna presided. Senior Post Master of Mangalore G S Hangund was the guest of honour on the occasion. Postal staff and others were present.

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