Taking a cue from the eCommerce boom in the country, Toyota Kirloskar Motor (TKM) announced the launch of an online portal, www.toyotapartsconnect.in, to facilitate the distribution of its genuine spare parts and accessories in the retail market.
Talking to Deccan Herald, Toyota Kirloskar Motor Vice Chairman and Whole-time Director Shekar Viswanathan said, “With www.toyotapartsconnect.in, Toyota aims to take its customer service to the next level, facilitating the use of Toyota genuine spare parts anywhere and anytime at the user’s own convenience. In the first phase of the launch, this service will be available in Bengaluru. Later, it will be expanded to other cities.”
Initially, around 400 Toyota genuine spare parts such as brake pads, clutch plates, wiper blades, oil filters, and air filters, besides around 30 Toyota genuine accessories will be sold through the online channel by the parts distributors.
The channel will additionally support the regular distribution channel which was started as a pilot early this year in Bengaluru.
Viswanathan claimed that, “TKM currently supplies spare parts twice a day to all metro cities with an efficient supply system and logistics network. Toyota is one of the best in the industry with around 98.5 per cent supply rate of spare parts.”
The key USP of this portal is ease of finding a part with varied and extensive search options, multiple checkpoints to choose the right parts, and selection of the nearest Toyota authorised dealer/distributor for delivery of spare parts or accessories, he said.
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