BPO market seen touching $1.8b by '13

Stating that the domestic BPO services market grew by 7.3 per cent year-on-year in 2009 primarily due to the global economic uncertainity, Gartner estimates the same to grow into a $1.2 billion market by 2011 and grow to $1.8 billion by 2013.The Indian BPO domestic BPO market is one of the high growth services market that has become more organised, Gartner noted.