Look, the call centre is calling...



Even as doctors go bonkers on the ill-effects of working in a call centre, especially the the grave-yard-shift cortege, what draws the youth’s yen to attend to the calling of call centres is a mystery on one side and a writing on the wall on the other.

Following the popular perception of call centres being an easy way out for young people, is getting into one an easy task? For some it is yes, and some, don’t even fit the bill.

For the ones with good communication skills, understanding of accents, team leadership and basic computer skills, it may seem like the best place ever. After all, the moolah matrix is always a step ahead of human self-restrictions.

People whose lives have no ‘perhaps’ and are left with little choice but joining a call centre, the idea is a lifeline. But for those who are lost in chasing this obscure dream of teenage life, independence, advices are aplenty. For rat races often lead only to rat holes! The question then is what happens after that initial thirst of fresh currency notes is quenched?

Our City seems to have a mixed bag of reactions. Twenty-one-year-old Justin, a student at CMRIMS, said, “I loved the challenge of balancing work and college. It gave me the opportunity to meet and associate myself with people of various designations.” At the end of the day, he said that he knew he couldn’t grow higher with out a degree and that was his driving force in college.

On the other hand, Davis, who did not seem to miss his college life said, “I started working at a call centre, straight after my PUC. For the first year, I attended college in the morning and worked from 5.30 pm to 3.30 am. The next year, I decided to leave college and do correspondence instead, as I liked working.” Work over college seems to be his choice. But it may not necessarily be the catching trend.

Rajiv, Senior Manager at BCD Travels, said, “It doesn’t matter if they do correspondence or attend regular college, as long as the work is done. If he has a pleasant voice and accent, and is a 12th standard pass, we’ll recruit him. The only difference is the level of maturity between older employees and the younger ones.”

On a different note, another manager of an organisation says that due to the inconvenient work timings, graduates do not want to work in call centres, especially outbound call centres. As a result, they are forced to employ under-graduates.

Personally he is not for it because the child’s education is brushed aside after they receive a few cheques.

However, with the different stratas in our society, it is crucial to give these students employment.

With mixed opinions from employers and students, call centres still seem to be of interest to many students. 

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