Air India says 'third-party system fully restored, functioning normally' after glitch in check-in system delayed flights

The problem persisted for at least 45 minutes before getting addressed, one of the sources said.

Following a disruption in check-in systems across Indian airports on Tuesday evening, Air India said that the third-party system was now functioning normally.

"The third party system has been fully restored, and check-in at all airports is functioning normally. All our flights are operating as per schedule," the airline said in post on X at 10.41 pm.

On Tuesday, Air India and other airlines were delayed due to a glitch in check-in systems at various airports across India. The issue persisted for around 45 minutes.

"A third-party system disruption has been affecting check-in systems at various airports, resulting in delays across multiple airlines, including Air India," Air India said in a post on social media platform X at 9.49 pm.

The airline had also said that airport teams were working to ensure a smooth check-in experience for all passengers and while the system is progressively getting restored and had advised passengers to check their flight status before leaving to the airport.

Technical glitch at Delhi airport last month

Last month, in a similar incident at the Indira Gandhi International Airport in Delhi, over 400 domestic and international flights were delayed after a technical issue in the Automatic Message Switching System (AMSS).

The disruption affected major airlines, including Air India, Indigo, and SpiceJet, and led to longer queues and slower operations.

The technical glitch was detected in the IP-based AMSS system, following which a review meeting was conducted by the Secretary, MoCA, with Chairman AAI, Member ANS, and other officials, and necessary directions were given to address the issues.