<p>Mangaluru: Mangaluru International Airport has earned the prestigious Level 4 accreditation in Airport Customer Experience from Airports Council International (ACI), positioning itself among a select group of global airports recognised for excellence in customer-centric service, officials said on Saturday. </p><p>The accreditation, awarded on July 16, 2025, is valid for one year and follows the airport’s attainment of Level 3 accreditation in February 2024, they said. </p><p>According to a statement from the airport spokesperson here, the ACI programme is the first global initiative dedicated to advancing customer experience management in the aviation sector. </p><p>According to ACI, Level 4 accreditation demonstrates a strong foundation of customer-focused practices and a readiness for the strategic, enterprise-wide transformation required to reach Level 5 — the highest level of the programme. </p>.Mumbai: Chhatrapati Shivaji Maharaj International Airport listed among top 10 airports in the world.<p>Over the past year, the airport has implemented several key initiatives including the launch of the Adani OneApp and Digi Yatra, deployment of AI-based surveillance systems, smart cleaning robots, improved flight information displays, and free Wi-Fi kiosks. </p><p>These upgrades have not only enhanced operational efficiency but also improved the overall passenger experience, it stated. The spokesperson for the airport said, “This Level 4 accreditation is a testament to our team’s dedication to providing a seamless and memorable journey for travellers. </p><p>We remain committed to being a modern and efficient gateway for the region.” The airport’s strategy, customer insights, digital innovation, and governance were among the factors evaluated for the accreditation.</p>
<p>Mangaluru: Mangaluru International Airport has earned the prestigious Level 4 accreditation in Airport Customer Experience from Airports Council International (ACI), positioning itself among a select group of global airports recognised for excellence in customer-centric service, officials said on Saturday. </p><p>The accreditation, awarded on July 16, 2025, is valid for one year and follows the airport’s attainment of Level 3 accreditation in February 2024, they said. </p><p>According to a statement from the airport spokesperson here, the ACI programme is the first global initiative dedicated to advancing customer experience management in the aviation sector. </p><p>According to ACI, Level 4 accreditation demonstrates a strong foundation of customer-focused practices and a readiness for the strategic, enterprise-wide transformation required to reach Level 5 — the highest level of the programme. </p>.Mumbai: Chhatrapati Shivaji Maharaj International Airport listed among top 10 airports in the world.<p>Over the past year, the airport has implemented several key initiatives including the launch of the Adani OneApp and Digi Yatra, deployment of AI-based surveillance systems, smart cleaning robots, improved flight information displays, and free Wi-Fi kiosks. </p><p>These upgrades have not only enhanced operational efficiency but also improved the overall passenger experience, it stated. The spokesperson for the airport said, “This Level 4 accreditation is a testament to our team’s dedication to providing a seamless and memorable journey for travellers. </p><p>We remain committed to being a modern and efficient gateway for the region.” The airport’s strategy, customer insights, digital innovation, and governance were among the factors evaluated for the accreditation.</p>