Infosys Finacle launches digital engagement suite

Infosys Finacle launches digital engagement suite

Infosys Finacle, part of EdgeVerve Systems of the second largest IT services company Infosys, on Wednesday announced the launch of Finacle Digital Engagement Suite.

According to the company, the Finacle Digital Engagement Suite is an advanced omnichannel solution suite that helps banks onboard, sell, service and engage customers with tailored experiences.

Infosys Finacle also introduced the Finacle Digital Engagement Hub, its next-generation omnichannel hub offering that powers all the channel applications of the engagement suite.

The hub works seamlessly with all back-end applications such as core banking, trade finance, payments and liquidity management as well as channel applications such as mobile banking, branch solution and chat bots. It offers extensive capabilities to design customer-centric processes leading to consistent cross-channel experiences, the company said.

Infosys President Mohit Joshi said, "One of the key pillars of our strategy to help Infosys clients navigate the next in their journey, is leveraging the power of agile digital to drive new levels of business performance and customer delight. The Finacle Digital Engagement Solution Suite strengthens our offerings and is a key differentiator for us.  The suite will help our clients address and meet the new and ever demanding requirements of empowered customers across channels," he said.

Infosys Finacle Chief Business Officer Sanat Rao said the Finacle Engagement Suite offers a comprehensive and versatile platform to help banks achieve the dual objectives of their digital transformation.

Commenting on the development, Celent Senior Analyst Bob Meara said the digital bar has been raised in two important ways.

"First, digital is no longer simply about facilitating convenient, low-friction self-service transactions, it is also about customer engagement across the entire customer lifecycle. Secondly, digital is no longer simply a self-service platform, it is quickly becoming an omnichannel system of enablement and engagement across all customer touchpoints – including in-person channels.  The Finacle Digital Engagement Suite appears well-positioned for this new era in banking," he said.