Tech to touch up grievance redress in Koppal

Tech to touch up grievance redress in Koppal

Solutions to everyday problems are now just an SMS away in the district. The district administration has taken the online route to ameliorate the people’s problems, thus eliminating the need for people to run from pillar to post to get their grievances redressed.

The public can register their complaints on the website - Another option is filing complaints at the public grievance cell started by the district administration. The onus will then be on the officials of the concerned department, among the total 82 in the district, to tackle the problems.

An SMS is sent to the cellph­one of the complainant on the progress at every stage of the processing of the complaint, till the complainant confirms that his grouse has been redressed to his satisfaction. The first-of-its-kind initiative in the district is the brainchild of Deputy Commissioner Tulasi Maddineni. The National Informatics Centre (NIC) has developed the necessary software for the purpose.

The public grievance cell deletes the complaint from the computer only after the complainant is satisfied with the solution provided. Maddineni told Deccan Herald that Hyderabad-based firm ‘SMS country’ was providing the SMS services and a memorandum of understanding had been signed with the company.

The DC is confident that the service will be more effective once the Services Guarantee Act comes into force and people can get their problems solved at lightning speed.

Currently, the staff of the public grievances cell of the district administration feed the details of the complaints and complainants into the computer. A website dedicated for the purpose would be launched soon and people could file their complaints from any part of the country, the DC said. Immediately, an SMS with the serial number of the complaint is sent to the complainant’s number.

Another message is sent to the cellphone of the official concerned to look into the case. Details and progress of the cases are stored in the computer. The Deputy Commissioner will herself monitor the progress with regard to the complaints. She will hold monthly review meetings of the cases and resolve hurdles in redressing the grievances, if any, said additional DC B P Adnoor.

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