<p class="bodytext">A worldwide internet outage affecting major websites was caused by a "customer configuration change" which triggered a "bug" in a key delivery network, the technology firm at the center of the mishap said Wednesday.</p>.<p class="bodytext">Nick Rockwell of US-based tech firm Fastly said in a blog post that the outage was "broad and severe" after the glitch resulting from "a valid customer configuration change."</p>.<p class="bodytext">The outage lasting about an hour took down media and government websites, including the White House, Britain's government site, the New York Times, Reddit and Amazon.</p>.<p class="bodytext">The outage highlighted the dependence of much of the global internet on a handful of "content delivery networks" which help speed up websites.<br /><br /><strong>Read more: <a href="https://www.deccanherald.com/international/swathes-of-internet-down-outage-at-cloud-company-fastly-995172.html" target="_blank">Swathes of internet down, outage at cloud company Fastly</a></strong></p>.<p class="bodytext">Rockwell said a Fastly software update from last month contained "a bug that could be triggered by a specific customer configuration under specific circumstances."</p>.<p class="bodytext">This happened on Tuesday when "a customer pushed a valid configuration change that included the specific circumstances that triggered the bug."</p>.<p class="bodytext">He added that the disruption was detected within a minute but that it took some 49 minutes to restore most of the impacted sites.</p>.<p class="bodytext">"We're truly sorry for the impact to our customers and everyone who relies on them."</p>.<p class="bodytext">US-based Fastly is one of a handful of tech firms including rivals Cloudflare and Akamai which handle a large chunk of internet traffic and could be seen as chokepoints for the web.</p>.<p class="bodytext">"We are conducting a complete post mortem of the processes and practices we followed during this incident," Rockwell said.</p>.<p class="bodytext">"We'll evaluate ways to improve our remediation time."</p>
<p class="bodytext">A worldwide internet outage affecting major websites was caused by a "customer configuration change" which triggered a "bug" in a key delivery network, the technology firm at the center of the mishap said Wednesday.</p>.<p class="bodytext">Nick Rockwell of US-based tech firm Fastly said in a blog post that the outage was "broad and severe" after the glitch resulting from "a valid customer configuration change."</p>.<p class="bodytext">The outage lasting about an hour took down media and government websites, including the White House, Britain's government site, the New York Times, Reddit and Amazon.</p>.<p class="bodytext">The outage highlighted the dependence of much of the global internet on a handful of "content delivery networks" which help speed up websites.<br /><br /><strong>Read more: <a href="https://www.deccanherald.com/international/swathes-of-internet-down-outage-at-cloud-company-fastly-995172.html" target="_blank">Swathes of internet down, outage at cloud company Fastly</a></strong></p>.<p class="bodytext">Rockwell said a Fastly software update from last month contained "a bug that could be triggered by a specific customer configuration under specific circumstances."</p>.<p class="bodytext">This happened on Tuesday when "a customer pushed a valid configuration change that included the specific circumstances that triggered the bug."</p>.<p class="bodytext">He added that the disruption was detected within a minute but that it took some 49 minutes to restore most of the impacted sites.</p>.<p class="bodytext">"We're truly sorry for the impact to our customers and everyone who relies on them."</p>.<p class="bodytext">US-based Fastly is one of a handful of tech firms including rivals Cloudflare and Akamai which handle a large chunk of internet traffic and could be seen as chokepoints for the web.</p>.<p class="bodytext">"We are conducting a complete post mortem of the processes and practices we followed during this incident," Rockwell said.</p>.<p class="bodytext">"We'll evaluate ways to improve our remediation time."</p>