Jeremy Kessel is Twitter India's new grievance officer

Twitter India appoints Jeremy Kessel as new grievance officer after exit of Dharmendra Chatur

Jeremy Kessel is the Global Legal Policy Director of Twitter

Credit: Reuters Photo

A day after Twitter's interim resident grievance officer Dharmendra Chatur stepped down, the micro-blogging platform appointed its global legal policy director as the new grievance officer in India.

An update on Twitter’s website on Monday morning showed California-based Jeremy Kessel as India's Grievance Officer.

As per Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, social media firms are required to appoint a grievance officer based in India to address complaints from Indian users. This means the appointment of Kessel is not in line with the rules.

Read | Twitter India interim grievance officer quits amid tussle with Centre

Twitter and the government have been at loggerheads over the implementation of the new rules.

Earlier, the government slammed Twitter for deliberate defiance and failure to comply with the rules which came into effect on May 26. All significant social media companies, with more than 50 lakh users have to appoint a grievance officer and share their name and contact details on their official websites. 

They also have to appoint a chief compliance officer and a Nodal Contact Person, all of whom must bhi residents of India.

The microblogging platform had appointed Chatur as interim resident grievance officer for India.


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