Transporter directed to compensate consumer

The employer of Jarmo Kolehmainen had paid Rs 2,88,357 to Divyashree Packers & Movers to deliver his household items to Finland.

They had assured him that the goods would be packed with good material and the consignment would be covered by insurance for the value of the goods, put at Rs.10 lakh.
However, of the 22 packages, only 21 reached Finland with most of the goods damaged. Valuable crockery and paintings were spoilt.

 And to add to his woes, the value of the consignment was wrongly mentioned by the firm.
As a result, the Finnish insurance company with whom Jarmo raised a claim replied that he was eligible for a maximum claim of Rs 25,000 as against Rs 10 lakh assured by Divyashree.
The firm, without the knowledge of the consumer, sent his goods through TNT Express. It neither appeared before the court.

The Forum found the firm guilty of gross deficiency in service and unfair trade practices.
Watch not delivered

Dilip Surana had bought a designer watch, a Paul Phillippe, for his son from New Delhi and had requested the DTDC in Delhi to deliver the consignment to Bangalore. However, the watch did not reach him even a month later. He was told that the watch had been lost in transit.

He complained to the First Additional Consumer Forum which ordered the DTDC Bangalore to pay Rs 4,000 to the consumer along with Rs 2,000 as value of the watch and costs. The Forum also directed the DTDC to submit the compliance report within 75 days of the order.