Idea, BSNL face maximum call drop complaints

Also accused are the Bharat Sanchar Nigam Ltd (BSNL) and Etisalat.

"As regards the parameter, BSNL, Etisalat and Idea are not meeting the prescribed benchmark," Minister of State for Communications and IT Sachin Pilot said in a written reply to the Lok Sabha.

The quality of service provided by an operator against the standard laid down by the Telecom Regulatory Authority of India (TRAI) is monitored by the regulator from time to time through the performance monitoring report submitted by service providers.