Rlys to tackle glitches in online ticketing system

Rlys to tackle glitches in online ticketing system

According to sources in the Railway Ministry, efforts are being made to expand the capacity of the server. The slowdown of the server and sometimes, a crash result deny access to the online ticket booking system.   The server becomes slow or crashes when the number of people exceeds the capacity, especially during summer vacations or festival seasons.

A senior IRCTC official said even on Monday,  the online booking system remained non-function from morning to  evening. However, the official attributes the failure to a technical snag.

“On an average, about 2.65 lakh people  avail of this facility. Sometimes it becomes slow,” said the spokesperson of the IRCTC. The IRCTC has the responsibility of running the passenger reservation system (PRS). The railways computerised the reservation systerm, which currently operates from five regional centres in Delhi, Bombay, Calcutta, Madras and Secunderabad.

In addition to the technical problems, the IRCTC has been facing problems like lack of transparency and corruption in ticket booking.


In a bid to check the black-marketing of tatkal tickets by touts, the IRCTC has barred e-ticketing agents from using the system from 8 am to 9 am.

This system came in the wake of a large number of complaints regarding the IRCTC website not becoming accessible to common users at the time of the commencement of  reservation booking in the morning.

The IRCTC has also disabled over 15 lakh email IDs and suspended 200 agents registered with the railways.  To curb misuse of  online facility of booking tatkal tickets, booking has also been limited to two tickets a day for a single user ID.