Working one's way up

Setting example

The ‘Brands Academy Service Excellence Awards’ were given away to more than 20 people who displayed exemplary excellence as service providers in their respective fields.

Author, activist and Member of Parliament Shashi Tharoor and his wife Sunanda Pushkar Tharoor were chief guests on the occasion. The awards were based on a comprehensive market research study and opinion surveys conducted by BIG Brands Research. Speaking on the occasion, Tharoor said that only a desire to do better than others and a drive to excel in the chosen field will get one to the top.

“Excellence does not come easy. One must outsmart the other in skill, quality and performance. An achiever must do something that others cannot do,” said Tharoor.

He made sure he shared his thoughts and exchanged a word or two with every awardee. He very patiently waited on stage as he gave away one award after another.

Among the awardees were NAP Body Studio (most innovative wellness studio), Chairman's Resort, Chola Apparels, Kidz N Brainz, Globals Technologies, eMind Technologies, Deepak Interiors, Ginseng Restaurant, Cloudnine, Sandeep S (a dentist), Kenko Reflexology and Fish Spa to mention a few.

This particular award is given away to business organisations and professionals from across the state. It is based on their service quality, leadership position in the industry, dedication to customer satisfaction, positive entrepreneurial initiatives, exemplary business practices, feedback from the end customers and the industry and business growth. Information is collected from consumers in different segments regarding their satisfaction level from products and services offered by the different brands and professionals in different geographical locations.

The company conducted the research study in Karnataka over a period of five months with more than 40 field executives collecting data from across the different cities in the state.

Sanjay Kumar, vice president, marketing, Big Brands Research Pvt. Ltd said, “The winners have exemplified service excellence among their peers in respective industries and regions. Almost all the winners scored extremely well in our study due to their dedication to customer satisfaction and best business practices.”

The winners were more than thrilled with the award and they were excited that their hard work and dedication had finally paid off.